Rental Terms

Three questions come up on almost every rental enquiry: who pays for fuel, who arranges transport, and how many hours is a day? The answers are below — no need to wait for a quote.

What is included, what is not

The table below applies to standard rentals. On long-term and project-based work these items are negotiable; every quote states line by line which party carries which cost.

Item	Responsibility	Note
Machine	Matyol	Serviced and delivered in working condition
Scheduled maintenance	Matyol	Oil, filters, planned service
Breakdown repair	Matyol	Unless caused by misuse
Machine insurance	Matyol	Own-damage / machinery breakdown cover
Operator	On request	With or without operator — both available
Fuel	Customer	Delivered full, expected back full
Transport (both ways)	By agreement	Priced by distance, itemised separately
Refuelling on site	Customer	Tell us in advance if the site has no refuelling facility
Consumables (breaker tools, cutting edges)	Customer	Beyond normal wear
Site safety and ground preparation	Customer	Ground, access road, utility survey

What counts as a day, a week, a month?

This is the most commonly misunderstood point in the industry. Our definition:

• 1 day = [8] hours of machine operating time (breaks and standby not counted)
• 1 week = [6] working days
• 1 month = [26] working days / [200] hours

Hours are read from the machine's own hour meter. Meter readings at delivery and return are recorded in a handover report signed by both parties.

Overtime

Work beyond [8] hours a day counts as overtime and is charged per hour. The overtime rate is stated in the quote — nothing appears on the invoice that was not agreed.

Transport

Heavy plant moves on a lowbed trailer. The cost depends on distance, machine weight and route restrictions (bridges, viaducts, height limits).

• We can arrange transport, or you may move the machine with your own vehicle.
• If you transport it yourself, loading, unloading and damage risk are yours.
• Please confirm in advance that the site access road can take a lowbed. If the vehicle cannot enter, the wasted trip is chargeable.

Operator

On operated rentals the operator is Matyol personnel; wages, social security and vocational certification are our responsibility.

• The operator works [8] hours a day; meals and accommodation are [the customer's / Matyol's] responsibility.
• They follow site rules, HSE instructions and the site supervisor's direction.
• On non-operated rentals, whoever operates the machine must hold a valid operator licence. All liability arising from unlicensed operation rests with the hirer.

Breakdown and downtime

If the machine stops due to a fault that is our responsibility:

• Downtime is deducted from the rental charge.
• We respond within [24] hours; if the fault cannot be cleared, a replacement machine is sent.
• Faults caused by misuse, neglect or site conditions are repaired at the hirer's cost.

Please stop the machine and call us the moment you notice a fault. A fault that is worked through can turn a small repair into an engine overhaul.

Insurance and damage

• Own-damage and machinery breakdown cover is arranged by Matyol.
• The policy excess is stated in the contract; damage below the excess is the hirer's cost.
• Third-party liability rests with [the site owner / the hirer].
• Theft and wilful damage are outside the cover.

Cancellation and early return

• No charge for cancellation before dispatch.
• Once the machine is on the road, the transport cost is charged.
• On early return, the agreed minimum hire period still applies.

Payment

Standard terms are [cash on delivery / 30 days]. Progress-payment terms are possible on long-term work. A [deposit / advance] may be requested on first engagements.

This page is for general guidance and does not replace a contract. The binding terms are those in the signed rental agreement. The version applicable to your hire is sent to you in writing with the quote.